FAQs

1. What products do you sell?
Stylish and comfortable lamps, couches, and beds are just a few of the high-quality home décor goods that we provide.

2. Where is Jiokulm Store based?
Our store is located at:
📍 Hainanger 9, 34414 Warburg, Germany

3. Do you ship outside of Germany?
We only ship within Germany at the moment, sorry.

4. How long will it take to receive my order?
Processing time: 1–2 business days

Delivery time: 2–5 business days after dispatch

5. How much does shipping cost?
Every order, no matter how big or heavy, will include a flat delivery price of €4.

6. How can I pay for my order?
We only accept PayPal at this time.  You have the option to pay using a PayPal account or use your credit or debit card as a guest.

7. Can I return a product?
Yes.  Items must be unused, in perfect condition, and returned in their original packing within 14 days after delivery.
Please read our [Return Policy] for full details.

8. How do I contact support?
You can contact us at:
📧 Email: support@jiokulm.shop
📞 Phone: +49 157 7614 5597

We aim to respond within 24 hours on business days.