Shipping Policy

Your purchase from Jiokulm Store is greatly appreciated. We promise to ship all of your home decor items across Germany in a timely, secure, and reasonably priced manner.

1. Shipping Area
At this time, we can only ship inside Germany.

2. Order Processing Time
Within 1 to 2 working days (Monday through Friday), we handle all orders.

When your order is ready to be sent, you will be notified by email.

3. Shipping Cost
Flat Rate: €4.00 per order

At checkout, shipping is automatically included and computed.

4. Delivery Time
The typical time for standard delivery following shipment is 2-5 business days.

Orders placed in more remote locations may take a little longer to arrive.

5. Shipping Carrier
To guarantee punctual and secure delivery, we work with reliable local and national courier carriers.

6. Tracking Your Order
You will be notified via email of the tracking number after your order has been sent, provided that the carrier offers this service.

7. Delivery Issues
If your package is delayed, lost, or arrives damaged:

Include your order number and any details related to the issue

We’ll work with the carrier to resolve the problem quickly

8. Incorrect Address
Before finalizing your purchase, please verify the mailing address.
If an erroneous or incomplete address causes a package to be lost, Jiokulm Store will not be held liable.

9. Contact Us
If you have any questions about shipping, feel free to contact us:

📧 Email: support@jiokulm.shop
📞 Phone: 0157 7614 5597
📍 Address: Hainanger 9, 34414 Warburg, Germany

Please inform me whether you would want to include alternatives for international shipping, quick delivery, or a German translation.

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